AGP stands for quality, choice and value. Everything we do is underpinned to our commitment to quality. We evaluate every care package, review feedback and monitor the impact that our service have on our clients.
We monitor the quality of our services through client satisfaction surveys and consultation at all levels. We also keep a record of regular visitation and clients’ comments which helps us to refine and improve our services. Above all, you can be sure that our service is firmly based on actual outcome and experience.
AGP believes that the management style, policies and day-to-day practices within the organisation should support the human rights of its Service Users by promoting open communications, a culture of problem resolution rather than blame, and the involvement of all participants in the services provided.
AGP believes that a culture that is supportive of continuous improvement must be maintained by way of regular auditing and reviewing of the standards of performance in all aspects of the organisation and its personnel, followed by open discussion of strengths and weaknesses and action planning to resolve weaknesses.